Telesales Agents

Job Description

Location: Remote (UK-wide) or from our office in Manchester, UK
Employment Type: Full-time or part-time
Salary: Competitive base + performance bonuses
Start Date: Immediate openings available

About Us:
Later Living Helpline is a trusted support service for people aged 60+ and their families, offering friendly advice and guidance on key topics such as care fees, estate planning, and protecting their home for future generations. We refer people to specialist estate planners who offer free consultations, helping families make informed decisions before it’s too late.

We’re growing fast – and we need confident, compassionate individuals to join our team of Telemarketers.

About the Role:
As a Telemarketer, your role will be to call warm leads – people who have requested more information through our website, adverts, or helpline – and offer them the opportunity to speak to a qualified specialist for a free advice session.

No hard selling. No cold calling. Just genuine conversations that make a real difference.

Key Responsibilities:

Call warm leads and clearly explain the free advice service
Book consultations or arrange follow-up calls with specialist estate planners
Accurately record call outcomes and client needs
Provide empathetic, supportive conversations (we often speak to people in difficult situations)
What We’re Looking For:

Confident telephone manner and strong communication skills
Kind, patient, and able to build trust over the phone
Target-driven but customer-focused – we value quality over quantity
Previous telesales or customer service experience is a plus
Comfortable using a simple CRM system (training provided)
What You’ll Get:

Flexible hours – work part-time or full-time
Remote working or office-based (depending on your preference)
Hourly pay plus bonuses for booked appointments
Full training and scripts provided
A meaningful role helping people during one of life’s most important stages